Return & Refund Policy

Last updated: July 2026

1. General Returns

We accept returns of unused, unopened items in their original packaging within 14 days of delivery. To initiate a return, please contact our support team with your order number.

2. Custom School Crates

Because custom school crates are specifically assembled and labeled according to your school's unique stationery list, they are non-refundable unless they arrive defective or damaged.

3. Defective or Damaged Goods

If you receive a defective or damaged item, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including any return shipping costs, upon verification of the defect.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Shipping Costs for Returns

Unless the return is due to a defect or an error on our part, you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.